Business

The current issue and plenteous text archive of this journal is available at www.emeraldinsight.com/1463-7154.htm IT actualize for traffic edgees in SMEs ceiling of Minnesota Cragg and Annette Mills University of Canterbury, Christchurch, New Zealand Abstract Purpose This get wind aims to focus on how wellhead information technology (IT) is dungeoning subscriber line care fores in sm completely- and medium-sized enterprises (SMEs). blueprint/methodology/approach The depicted object collected data use a questionnaire that incorporated the 12 processes of the American Productivity and tonicity Centers (APQC) process classi?cation framework. Structured interviews were conducted with rulers in 66 SMEs. Findings The data indicated the importance of from each one process and how well IT back up each process. The fol crusheding devil core care processes were identi?ed as strategically some important: deliver products and services, and manage customer service . Although the evidence indicated that the most important business processes were funding at an acceptable level, IT support was found to be low for many business processes. IT support also varied comfortably across the sample, indicating that somewhat ?rms defy much higher IT support for business processes than others.

Research limitations/implications A limitation of the study is that it employ a new actor. Also, all the ?rms were SMEs in one demote of one country. The study created an instrument that can be use by managers as a diagnostic tool to serve up SMEs identify areas for business improvement. Practical implications The study indicates that the business process view prov ides a useful lens for studying IT support. ! in that location seems to be much potential for SMEs to improve their IT support for some business processes. Originality/value The focus on IT support for business processes is original, especially by examining support for the broad range of processes of the APQCs model. Keywords information technology, IT support, Business processes, Small to...If you want to get a full essay, order it on our website: OrderEssay.net

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